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A conceptual framework to measure facilities management performance

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Amaratunga, RDG and Baldry, D 2003, 'A conceptual framework to measure facilities management performance' , Property Management, 21 (2) , pp. 171-189.

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    Abstract

    This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.

    Item Type: Article
    Themes: Subjects / Themes > T Technology > TH Building construction
    Built and Human Environment
    Schools: Colleges and Schools > College of Science & Technology
    Colleges and Schools > College of Science & Technology > School of the Built Environment
    Colleges and Schools > College of Science & Technology > School of the Built Environment > Centre for Disaster Resilience
    Colleges and Schools > College of Science & Technology > School of the Built Environment > Centre for Property and Facilities Management
    Journal or Publication Title: Property Management
    Publisher: Emerald
    Refereed: Yes
    ISSN: 0263-7472
    Depositing User: CI Malalgoda
    Date Deposited: 12 Oct 2010 10:46
    Last Modified: 08 Nov 2011 11:47
    URI: http://usir.salford.ac.uk/id/eprint/10048

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