Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities
Amaratunga, RDG, Haigh, RP, Sarshar, M and Baldry, D 2002, 'Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities' , International Journal of Health Care Quality Assurance, 15 (4) , pp. 141-151.
|PDF - Published Version |
Restricted to Repository staff only
Download (200kB) | Request a copy
This paper discusses the application of the balanced score-card (BSC) concept as a widely used management framework for optimal measurement of organisational performance within NHS facilities directorates and discusses the fundamental points to cover in its implementation. Thereby, the paper identifies this framework as a strategic measurement and management system for facilities management. BSC formulation within NHS estates and facilities is described as a case study based on a facilities directorate situated in the north west of England, and discussion covers its implementation procedures, evaluation standards and reporting process. The paper further establishes the conceptual framework for performance management for the facilities directorate, as well as consistent techniques useful in undertaking the performance management administration and system oversight functions.
|Themes:||Subjects / Themes > T Technology > TH Building construction|
Built and Human Environment
|Schools:||Colleges and Schools > College of Science & Technology|
Colleges and Schools > College of Science & Technology > School of the Built Environment
Colleges and Schools > College of Science & Technology > School of the Built Environment > Centre for Disaster Resilience
Colleges and Schools > College of Science & Technology > School of the Built Environment > Centre for Property and Facilities Management
|Journal or Publication Title:||International Journal of Health Care Quality Assurance|
|Depositing User:||CI Malalgoda|
|Date Deposited:||12 Oct 2010 11:12|
|Last Modified:||20 Aug 2013 17:24|
Document DownloadsMore statistics for this item...
Actions (login required)
|Edit record (repository staff only)|