Assessment of facilities management performance
Amaratunga, RDG 2000, 'Assessment of facilities management performance' , Property Management, 18 (4) , pp. 258-267.
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Facilities management (FM) exists to support the core business, that is the preliminary goal-seeking activities of the enterprise. The role of FM in facilitating organizational performance, and thereby in providing competitive advantage, is widely acknowledged. Performance measurement (PM) is a topic which is often discussed; however, the mechanisms of how this happens in FM are quite unclear, prompting performance evaluation researchers to question whether performance evaluation in fact does add value and enhance organizational performance. Further, the growing acceptance of a need to measure FM performance is in contrast to a lack of a systematic process for determining appropriate measurements. This proposed study provides a performance-based approach that considers the FM process elements for measurement to be people-process-output-customers.
|Themes:||Subjects / Themes > T Technology > TH Building construction
Built and Human Environment
|Schools:||Schools > School of the Built Environment
Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments (UPRISE)
|Journal or Publication Title:||Property Management|
|Depositing User:||CI Malalgoda|
|Date Deposited:||12 Oct 2010 11:03|
|Last Modified:||01 Dec 2015 00:04|
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