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Assessment of facilities management performance

Amaratunga, RDG 2000, 'Assessment of facilities management performance' , Property Management, 18 (4) , pp. 258-267.

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    Abstract

    Facilities management (FM) exists to support the core business, that is the preliminary goal-seeking activities of the enterprise. The role of FM in facilitating organizational performance, and thereby in providing competitive advantage, is widely acknowledged. Performance measurement (PM) is a topic which is often discussed; however, the mechanisms of how this happens in FM are quite unclear, prompting performance evaluation researchers to question whether performance evaluation in fact does add value and enhance organizational performance. Further, the growing acceptance of a need to measure FM performance is in contrast to a lack of a systematic process for determining appropriate measurements. This proposed study provides a performance-based approach that considers the FM process elements for measurement to be people-process-output-customers.

    Item Type: Article
    Themes: Subjects / Themes > T Technology > TH Building construction
    Built and Human Environment
    Schools: Colleges and Schools > College of Science & Technology
    Colleges and Schools > College of Science & Technology > School of the Built Environment
    Colleges and Schools > College of Science & Technology > School of the Built Environment > Centre for Disaster Resilience
    Journal or Publication Title: Property Management
    Publisher: Emerald
    Refereed: Yes
    ISSN: 0263-7472
    Depositing User: CI Malalgoda
    Date Deposited: 12 Oct 2010 12:03
    Last Modified: 20 Aug 2013 17:24
    URI: http://usir.salford.ac.uk/id/eprint/10055

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