Assessment of facilities management performance

Amaratunga, RDG 2000, 'Assessment of facilities management performance' , Property Management, 18 (4) , pp. 258-267.

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Abstract

Facilities management (FM) exists to support the core business, that is the preliminary goal-seeking activities of the enterprise. The role of FM in facilitating organizational performance, and thereby in providing competitive advantage, is widely acknowledged. Performance measurement (PM) is a topic which is often discussed; however, the mechanisms of how this happens in FM are quite unclear, prompting performance evaluation researchers to question whether performance evaluation in fact does add value and enhance organizational performance. Further, the growing acceptance of a need to measure FM performance is in contrast to a lack of a systematic process for determining appropriate measurements. This proposed study provides a performance-based approach that considers the FM process elements for measurement to be people-process-output-customers.

Item Type:	Article
Themes:	Subjects / Themes > T Technology > TH Building construction Built and Human Environment
Schools:	Schools > School of the Built Environment Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments (UPRISE)
Journal or Publication Title:	Property Management
Publisher:	Emerald
Refereed:	Yes
ISSN:	0263-7472
Depositing User:	CI Malalgoda
Date Deposited:	12 Oct 2010 11:03
Last Modified:	20 Jul 2017 18:21
URI:	http://usir.salford.ac.uk/id/eprint/10055

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