Ahmad, H and Basden, A 2008, Non-discretionary use of information system and the technology acceptance model , in: Annual IRIS Conference , 2008, University of Salford, Salford.

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Abstract

The purpose of this paper is to review literature used Technology Acceptance Model (TAM) as their theoretical foundation in non-discretionary use (NDU) environment. NDU means system that user who worked in the organisation must used the system without exception as long as they continue working in order to complete their job tasks. Three limitations of TAM used in NDU environment were indentified. Firstly, though TAM can be extended with new variables, this becomes unwieldy and does not embrace all the diversity of everyday experience in NDU. Secondly, the ‘system usage' variable in TAM gave less meaning in NDU environment, and suggestions for its replacement are not able to fully capture the meaning of high quality in NDU. Thirdly, TAM can only measure the variables but not provide guidance how to achieve the variables. The paper ends with recommendations for future research into a very different type of framework for understanding and achieving high quality NDU

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