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Business process re-engineering and organisational change: evaluation of implementation strategies

Vakola, M 1999, Business process re-engineering and organisational change: evaluation of implementation strategies , PhD thesis, University of Salford.

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    This thesis is based on research carried out within the CONDOR project funded under the European ESPRIT programme, which is a partnership between English, French, and Swedish construction companies. The thesis aims at presenting empirical evidence and discussion that moves toward a theory of successful implementation of change initiatives such as business process re-engineering trying to identif' its main components. The thesis challenges the concept of business proàess re-engineering trying to add to the body of knowledge in this area through the development of a new business process re-engineering methodology applied and evaluated in the three case studies which were participated in the research. The research methodology used is a combination of quantitative and qualitative research methods (triangulation technique). A major element of the thesis is the empirical work carried out, in which the researcher was actively involved using the new business process re-engineering methodology. The analysis of both qualitative and quantitative results showed that the basis of a successful business process re-engineering should concern the development of some organisational characteristics, which would prepare the organisation for a more holistic form of organisational change. Finally, the thesis draws together the different problems and questions that arise in order to develop a business process re-engineering strategy, based upon the literature and empirical findings, in order to improve organisational effectiveness and help the organisations to survive in a continuously changing environment.

    Item Type: Thesis (PhD)
    Contributors: Rezgui, Y(Supervisor)
    Themes: Subjects outside of the University Themes
    Schools: Colleges and Schools > College of Business & Law > Salford Business School
    Colleges and Schools > College of Science & Technology
    Depositing User: Institutional Repository
    Date Deposited: 18 Aug 2011 16:02
    Last Modified: 17 Feb 2014 11:18

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