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An investigation into customer loyalty and relationship marketing: Case UK grocery retailing and telecommunication sectors

Boukhobza, T 2005, An investigation into customer loyalty and relationship marketing: Case UK grocery retailing and telecommunication sectors , PhD thesis, University of Salford.

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Abstract

This research investigates customer loyalty and relationship marketing theories into two different commercial sectors in the UK, namely grocery retailing and telecommunication. The study is divided into two major parts. The first part examines consumer perceptions of customer loyalty schemes and explores the nature and extent of relationship development in the UK retail grocery sector. Aspects of the Interaction Approach, historically developed and confined to organisational contexts, were used as a conceptual framework for assessing the level of these relationships.

Item Type: Thesis (PhD)
Contributors: Conway, T (Supervisor)
Themes: Built and Human Environment
Schools: Colleges and Schools > College of Business & Law > Salford Business School > Management Science and Statistics
Colleges and Schools > College of Business & Law > Salford Business School
Colleges and Schools > College of Arts & Social Sciences
Depositing User: Institutional Repository
Date Deposited: 22 Jul 2011 14:21
Last Modified: 18 Feb 2014 11:11
URI: http://usir.salford.ac.uk/id/eprint/14898

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