Al-Madi, F 2005, Impediments to the adoption of total quality management (TQM) in Jordanian ISO 9000 series certified manufacturing companies , PhD thesis, University of Salford.

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Abstract

Since ISO 9000 was introduced in 1987 there has been a tremendous growth in the number of companies seeking registration to it, both in developed and developing countries. It was found in the literature that few ISO 9000 certificate holders have converted their quality management programme to TQM. Jordan, a developing country, is not an exception. However, this subject has not received enough attention and certainly these studies in developing countries are almost totally lacking. Therefore, the aim of this research is 'to develop a framework to help in the identification of the impediments to the transition from ISO 9000 standard towards TQM among Jordanian ISO 9000 certified manufacturing companies'.

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