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User resistance strategies and the problems of blanket prescriptions: a case study of resistance success

Griffiths, M and Light, B 2006, User resistance strategies and the problems of blanket prescriptions: a case study of resistance success , in: 14th European Conference on Information Systems, 12-14 June 2006, Gotenberg, Sweden.

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    Abstract

    There is a growing body of research on resistance in IS projects, a good deal of which focuses on strategies for overcoming resistance. However, within this strand of research, it appears that there is a ‘blanket prescription’ approach that does not account for diversity in resistance reasoning. We offer a qualitative study of the response of diverse actors to a pilot of a custom developed client tracking information system, which brought about diverse covert and overt resistance activities. This empirical research is used to explore the heterogeneous user and how such a ‘blanket prescription’ to avert organisational-wide resistance went wrong and how resistance succeeded. This paper aims to contribute to the body of existing literature on IS user resistance by emphasizing the injurious continuous error of excluding such constructs as the heterogeneous user within user resistance research.

    Item Type: Conference or Workshop Item (Paper)
    Uncontrolled Keywords: User resistance, user participation, organisational change, strategic management of systems development.
    Themes: Media, Digital Technology and the Creative Economy
    Schools: Colleges and Schools > College of Arts & Social Sciences
    Colleges and Schools > College of Arts & Social Sciences > School of Arts & Media > Communication, Cultural & Media Studies Research Centre
    Colleges and Schools > College of Arts & Social Sciences > School of Arts & Media
    Refereed: Yes
    Depositing User: BA Light
    Date Deposited: 01 Sep 2011 12:17
    Last Modified: 20 Aug 2013 18:06
    URI: http://usir.salford.ac.uk/id/eprint/17272

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