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"All they lack is a chain": lean and the new performance management in the British Civil Service

Carter, B, Danford, A, Howcroft, D, Richardson, H, Smith, A and Taylor, P 2011, '"All they lack is a chain": lean and the new performance management in the British Civil Service' , New Technology Work and Employment, 26 (2) , pp. 83-97.

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Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers’ experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.

Item Type: Article
Themes: Built and Human Environment
Energy
Health and Wellbeing
Media, Digital Technology and the Creative Economy
Memory, Text and Place
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Business & Law > Salford Business School > International Strategy People Management & Salford Law
Journal or Publication Title: New Technology Work and Employment
Publisher: Blackwell
Refereed: Yes
ISSN: 0268-1072
Depositing User: HJ Richardson
Date Deposited: 06 Oct 2011 12:54
Last Modified: 18 Sep 2013 13:47
URI: http://usir.salford.ac.uk/id/eprint/17935

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