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Gender matters in the global sourcing of service work

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Howcroft, D and Richardson, H 2008, 'Gender matters in the global sourcing of service work' , New Technology Work and Employment, 23 (1-2) , pp. 44-60.

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    Abstract

    This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities

    Item Type: Article
    Themes: Built and Human Environment
    Energy
    Health and Wellbeing
    Media, Digital Technology and the Creative Economy
    Memory, Text and Place
    Subjects outside of the University Themes
    Schools: Colleges and Schools > College of Business & Law > Salford Business School > Strategic Management and Leadership Development
    Journal or Publication Title: New Technology Work and Employment
    Publisher: Wiley-Blackwell
    Refereed: Yes
    ISSN: 0268-1072
    Depositing User: HJ Richardson
    Date Deposited: 06 Oct 2011 12:32
    Last Modified: 22 Mar 2013 12:28
    URI: http://usir.salford.ac.uk/id/eprint/17942

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