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Gender matters in the global sourcing of service work

Howcroft, D and Richardson, H 2008, 'Gender matters in the global sourcing of service work' , New Technology Work and Employment, 23 (1-2) , pp. 44-60.

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This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities

Item Type: Article
Themes: Built and Human Environment
Health and Wellbeing
Media, Digital Technology and the Creative Economy
Memory, Text and Place
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Business & Law > Salford Business School > Strategy, People Management & Salford Law
Journal or Publication Title: New Technology Work and Employment
Publisher: Wiley-Blackwell
Refereed: Yes
ISSN: 0268-1072
Depositing User: HJ Richardson
Date Deposited: 06 Oct 2011 11:32
Last Modified: 28 Jul 2015 18:01

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