Yates, KA, Lima, JB, Sapountzis, S, Tzortzopoulos, P and Kagioglou, M 2009, BeReal benefits realisation model integrated approach: The built environment lifecycle and organisational views , in: 2nd HaCIRIC Symposium: Improving Healthcare Infrastructures through Innovation, 2 - 3 April, Brighton, UK.

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Abstract

The overall performance measurement of a healthcare system should be related to benefits realisation optimisation, looking for equilibrium between resource utilization (cost and time) and services provided (access and quality). The built environment should be seen, not only as context, but also as a resource that enables and potentially impacts on healthcare operations efficiency, influencing care and service efficacy. Based on an extensive literature review, focus group discussion, and case studies, this paper gives a perspective of the BeReal (benefits realisation) model structure and, describes a selected group of benefits which are used as preliminarily performance high-level targets (strategic benefits and sub benefits), organising the basis for further characterisation of detailed (end) benefits. In line with that, the scope of the BeReal model is discussed and characterised through a selected group of criteria (i.e. through the built environment lifecycle view, organisational view and other related dimensions). For some of these criteria a roadmap is proposed, emphasising on further research that could lead to fundamental improvements in the BeReal model, more precisely in benefits specification and segmentation, within the context of the UK healthcare sector.

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