Skip to the content

Gestao de beneficios na etapa de projecto em empreendimentos hospitalares do reino unido [Managing benefits in the design of healthcare favilities in the UK]

Tillmann, P, Tzortzopoulos, P, Sapountzis, S and Formoso, C 2010, 'Gestao de beneficios na etapa de projecto em empreendimentos hospitalares do reino unido [Managing benefits in the design of healthcare favilities in the UK]' , Gestão & Tecnologia de Projetos, 5 (1) , pp. 109-132.

[img]
Preview
PDF - Published Version
Download (1424kB) | Preview

    Abstract

    Proposal: The healthcare system in the United kingdomis passing through transformation and change for improvement and innovation. Within this context, healthcare facilities are being developed in a complex multi-stakeholder environment, which usually have diverse and conflicting interests and no experience in design. This contributes for difficulties in managing their requirements, leading to low quality of design. Aiming to contribute for the management of these projects, a benefits management model is being developed and introduced in the sector by the University of Salford. This model intends to support the consideration of different stakeholders’ expectations in project development. In this sense, the aim of this paper was to bring discussions about how such approach could be adopted to support the design process within those projects. This research was developed through the participation on the model implementation, in addition to a literature review on benefits management and design approaches that are used in the UK and that could support benefits management in the design process. Main findings are related to a need for anticipating the participation of designers on project development and straightening the relationship between designers and decision makers. As a result, recommendations could be done to support benefits management throughout the design process. Keywords: Design process, project management, benefits realisation

    Item Type: Article
    Uncontrolled Keywords: Design process, project management, benefits realisation
    Themes: Built and Human Environment
    Health and Wellbeing
    Schools: Colleges and Schools > College of Science & Technology
    Colleges and Schools > College of Science & Technology > School of the Built Environment > Salford Centre for Research & Innovation (SCRI)
    Journal or Publication Title: Gestão & Tecnologia de Projetos
    Publisher: University of São Paulo
    Refereed: Yes
    ISSN: 1981-1543
    Depositing User: Dr Patricia Tzortzopoulos Fazenda
    Date Deposited: 21 Oct 2011 12:40
    Last Modified: 20 Aug 2013 18:15
    References: ASHURST, C., DOHERTY, N. F. Towards the formulation of ‘a best practice’ framework for benefits realisation in IT projects. Electronic Journal of Information Systems Evaluation, 6, 1-10, 2003. Barlow, J., Köberle-Gaiser, M. The private finance initiative, project form and design innovation: the UK’s hospitals programme. Research Policy, 37,1392– 1402, 2008. Barrett, P; Stanley, C.Better. Construction Briefing. Blackwell Science: UK, 1999, 157p. BARTHOLOMEW, D. Process is back. Cleveland: Industry Week, 1999. Bartlett, J. Managing Programmes of Business Change, 4a ed., Project Manager Today, Hampshire, 2006. BRADLEY, G. Benefit Realisation Management – A Practical guide to achieving benefits through change, Hampshire, UK, Gower, 2006. Campobasso, F.D.; Hosking, J.E. Two factors in project success: a clear process and astrong team. Journal of Healthcare Management49 (4), 2004, p.221-225. Central Computer and Telecommunications Agency (CCTA). Managing Succesfull Programmes, The Stationery Office, 1999. Vol. 5, nΟ 1, Julho 2010 Gestão & Tecnologia de Projetos [ISSN 19811543] 130 COOKE-DAVIES, T. The real success factors on projects. International Journal of Project Management, 20, 185-190, 2002. Cooper, R; Jones, T. The interface between design and other key functions in newproduct development. In: M. Bruce and V. Biemans, Editors, New Product Development, JohnWiley and Sons, New York &Chichester, 1995. COOPER, R.; TZORTZOPOULOS, P.; CHAN, P. Fuzzy front-end of design in the NHS MaST LIFT primary healthcare projects. Salford Centre for Research and Innovation in the Built and Human Environment (SCRI): University of Salford, jan2005. DEPARTMENT of HEALTH (DoH). Public Private Partnerships. Disponível em: http://www.dh.gov.uk/en/Procurementandproposals/Publicprivatepartnership/index .htm. Último acesso: 11novembro 2009. DEPARTMENT of HEALTH (DoH). Activity Database. Disponível em: http://www.adb.dh.gov.uk/ Último acesso: 11abril 2010b. DEPARTMENT of HEALTH (DoH). Achieving Excellence Design Evaluation Toolkit (AEDET). Disponível em: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyA ndGuidance/DH_082089. Último acesso: 11abril 2010. DESIGN QUALITY INDICATOR (DQI). What is DQI? Disponível em: http://www.dqi.org.uk/website/default.aspa. Último acesso: 5 agosto 2009. FARBEY, B., LAND, F. & TARGETT, D. The moving staircase – problems of appraisal and evaluation in a turbulent environment. Information Technology and People Journal, 12, 238-252, 1999. Francis, S.The architecture of health buildings: providing care: can architects help? The British Journal of General Practice, March 2002, pp 254-255. Gann, D.M., Salter, A.J. eWhyte, J.K. The Design Quality Indicator as a tool for thinking, Building Research and Information, 2003, Vol. 31, No. 5, pp. 318- 333. Gesler, W.; Bell, M.; Curtis, S.; Hubbard, P.; Francis, S. Therapy by design: evaluating the UK Hospital Building Program. Health and Place, 2004, vol. 10, pp 117-128 GLYNNE, P. Benefits management-changing the focus of delivery. Association for Progress Management Yearbook 2006/07, 45-49. HEALTH and CARE INFRASTRUCTURE RESEARCH and INNOVATION CENTRE [HaCIRIC]. Benefits realisation for healthcare, progress report 2009. Holmes J., Capper C., Hudson G. LIFT: 21st century health care centres in the United Kingdom. Journal of Facilities Management, v. 4, n. 2, pp. 99-109, 2006. Lesca, H. Veille Strategique: La méthode L.E.S.CAnning®. Editions EMS, Colombelles, 2003. LEYTON, R. Investment appraisal: the key for IT? IN FARBEY, B., LAND, F., F. & TARGET, D. (Eds.) Hard Money, Soft Outcomes. Henley on Thames, Alfred Waller Ltd, in association with Unicom, 1995. Modernising Government in Action. Realising the Benefits of Y2K. The Stationery Office, 2000. Disponível em: http://www.archive.official- documents.co.uk/document/cm47/4703/4703-sum.htm. Últimoacessoem: 5 agosto 2009. National Audit Office (NAO). Department of Health. Innovation in the NHS: Local Improvement Finance Trust. Report by the comptroller and auditor general. HC 28 Session 2005-2006, 19 maio2005. Vol. 5, nΟ 1, Julho 2010 Gestão & Tecnologia de Projetos [ISSN 19811543] 131 NOGESTE, K. Development of a method to improve the definition and alignment of intangible project outcomes with tangible project outputs. School of Business.RMIT, 2006. Office of Government Commerce (OGC). STDK Home, Delivery Lifecycle: Benefits Management. Disponível em: http://www.ogc.gov.uk/sdtoolkit/reference/deliverylifecycle/benefits_mgmt.html#b enmanagement1. Acesso: 01/01/2007. PELLEGRINELLI, S., et al. The importance of context in programme management: An empirical review of programme practices. International Journal of Project Management, 41-55, 2007. REISS, G., ANTHONY, M., CHAPMAN, J., LEIGH, G., PYNE, A., RAYNER, P. GOWER. Handbook of programme management, Gower Publishing: Hampshire, UK, 2006. SAPOUNTZIS, S.; HARRIS, K. e KAGIOGLOU, M. Benefits Management and Benefits Realisation, a Literature Report.HaCIRIC, april 2008, 73pp. SCHOEMAKER, P. J.H. “Scenario Planning: A Tool for Strategic Thinking,” Sloan Management Review. Winter: 1995, pp. 25-40 SUSMAN, G.I., EVERED, R.D. An assessment of the scientific merits of action research, Administrative Science Quarterly, v. 23, pp. 582-603, 1978. THIRY, M. Combining value and project management into an effective programme management model. International Journal of Project Management,Elsevier Science: Oxford, april 2002, 20 (3); 221-228. THORP, J. The Information Paradox: realising the business benefits of information technology,Toronto, Canada, McGraw-Hill, 1998. TZORTZOPOULOS, P.; CODINHOTO, R.; KAGIOGLOU, M.; ROOKE, J.; KOSKELA, L. The gaps between healthcare service and building design: a state of the art review. Ambiente Construído, v. 9, n.2, pp. 47-55, abr./jun 2009. TZORTZOPOULOS, P., COOPER, R., CHAN, P.; KAGIOGLOU, M. Clients’ activities at the design front-end. Design Studies, v. 27, pp. 657-683, 2006. WARD, J., MURRAY, P., DANIEL, D.E. Benefits Management Best Practice Guidelines, Cranfield University, Bedford, 2004. WARD, J., TAYLOR, P., BOND, P. Evaluation and realization of IS/IT benefits: an empirical study of current practice. European Journal of Information Systems, 4, 214–225, 1996. WINTER, M.; SMITH, C.; MORRIS, P.; CICMIL, S. Directions for Future Research in Project Management: The Main Findings of UK government-funded research network. International Journal of Project Management, v. 24, n.8, pp. 638-649, 2006.
    URI: http://usir.salford.ac.uk/id/eprint/18591

    Actions (login required)

    Edit record (repository staff only)

    Downloads per month over past year

    View more statistics