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Improving integration in construction industry through knowledge management in relational contracting setting: A critical success factors approach

Bakri, AS, Ingirige, MJB and Amaratunga, RDG 2009, Improving integration in construction industry through knowledge management in relational contracting setting: A critical success factors approach , in: Salford Postgraduate Annual Research Conference (SPARC), June 2009, University of Salford, Greater Manchester, UK.

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    Abstract

    Construction is a project-based industry and generally it works with a unique product in every project. Generally, repeated project organisations are reconfigured for each project. This means that construction supply chains are characterised by adversarial practices and fragmentation in relationships, with the result that construction participants generally have temporary relationships rather that long-term partnerships. A consequence of this is the lack of trust between construction clients, designers, main contractors and subcontractors. Since the supply chain works as a disparate collection of separate organisations rather than as a unified team, the supply chain suffers from lack of integration. Besides this, there is still an unwillingness to share knowledge between the construction participants, thus, there is poor knowledge flow. These characteristics of construction industry are the main reasons of its low efficiency and productivity in project delivery. It is important to focus on the management of knowledge within the construction industry setting. Knowledge Management (KM) has roles in improving collaborative behaviour among firms and individuals involved in construction process such as knowledge sharing, knowledge transfer, communications and information technology. In addition, Relational Contracting (RC) is one way to minimise the problems of fragmentation. It is believed that RC, when integrated with KM, can successfully address the major problems of the industry and its clients. There are some common key issues shared between RC and KM. Therefore, the aim of this paper is to discuss how KM through its critical success factors (CSFs) could be used to improve integration in RC project settings.

    Item Type: Conference or Workshop Item (Paper)
    Themes: Built and Human Environment
    Schools: Colleges and Schools > College of Science & Technology > School of the Built Environment
    Refereed: Yes
    Depositing User: AS Bakri
    Date Deposited: 13 Dec 2011 14:39
    Last Modified: 20 Aug 2013 18:19
    URI: http://usir.salford.ac.uk/id/eprint/19167

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