Sobreperez, P 2008, 'Technological frame incongruence, diffusion and noncompliance ' , in: Open IT-based innovation : moving towards cooperative IT transfer and knowledge diffusion , IFIP International Federation for Information Processing, a Springer Series in Computer Science, 287 (978038) , Springer, Boston, pp. 179-196.

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Abstract

The Technological Frames of Reference strand of Social Shaping of Technology theory is used to overlay the issues arising from a case study looking at non-compliance with information systems. A recent review of the theory suggests that the process of framing is not always addressed and could be more useful in revealing the differing attitudes and views of the relevant social groups. This paper attempts to address this shortfall by applying the antecedents identified by previous published research on the case study and highlighting their usefulness and value. In this way, the author suggests that issues surrounding non-compliance should not be dismissed as resistance but instead should be addressed and dealt with by managers and developers. The author proposes that the antecedent conditions underpinning different categories of non-compliance can be utilized as a skeleton or framework for understanding the situations in which non-compliance arises. Further examination of the antecedent conditions reveals dependence on inefficient or ineffective organizational situations and issues and thus the framework can be perceived as a scaffold for retribution for those who have ignored uncomfortable truths, allowed these inefficient situations to develop, or ignored cultural issues leading to acts of non-compliance

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