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Management information or trompe l'oeil

Sobreperez, P, Ferneley, E and Wilson, FA Management information or trompe l'oeil , in: Pacific Conference on Information Systems, Sept 2004, Shanghai.

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Abstract

Management information generated by workflow information systems is often used for planning, costing, decision making and other management activities. By application of the principles of Grounded Theory, this paper summarises studies of acceptance of workflow systems and finds that user resistance is manifest in many forms. The paper also finds that previous divisions of this resistance are simplistic and fail to address the issue of data integrity. The paper attempts to add to the literature on user resistance to surveillance and to categorise the ways in which users work around systems resulting in information that is not a true reflection of actual activities. Thus management decisions are based upon an illusion of actuality and not on the reality of workplace activities.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Workflow, management information
Themes: Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management
Subjects / Themes > Z Bibliography. Library Science. Information Resources > ZA Information resources
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Business & Law > Salford Business School > Centre for Digital Business
Refereed: Yes
Depositing User: Dr Polly Sobreperez
Date Deposited: 28 Sep 2009 10:13
Last Modified: 20 Aug 2013 16:59
URI: http://usir.salford.ac.uk/id/eprint/2265

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