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Edging the change action research with social workers and deaf and hard of hearing service users to achieve ‘best practice standards’

McLaughlin, H, Young, A and Hunt, R 2007, 'Edging the change action research with social workers and deaf and hard of hearing service users to achieve ‘best practice standards’' , Journal of Social Work, 7 (3) , pp. 287-305.

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Abstract

Summary: This article reports the findings of the Edge of Change Project which sought to enable specialist social services teams in three local authorities to improve services for Deaf and hard of hearing service users in line with the Best Practice Standards. In particular we highlight the characteristics of the three areas: the projects they chose; a flavour of how they addressed the projects; and identify potential lessons for those similarly seeking to improve services. • Findings: In particular we identify potential glimpses for meaningful change including: change being based on underpinning values, partnership with service users, effective communication, ‘seed money’ creativity and a collegial style of management. The inhibitors of change identified include: ‘keeping the day-job going’, underestimating the amount of time and resources required, staff changes, lack of technological support, and the need to be both looking in and out and the fact that external events can change everything. • Applications: The themes discussed are potentially generalizable and may be of help to those considering similar changes with specialist teams

Item Type: Article
Uncontrolled Keywords: action research deaf drivers and barriers hard of hearing organizational development service users
Themes: Subjects / Themes > H Social Sciences > H Social Sciences (General)
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Health & Social Care
Colleges and Schools > College of Health & Social Care > School of Nursing, Midwifery, Social Work & Social Sciences > Centre for Social Justice Research
Journal or Publication Title: Journal of Social Work
Publisher: SAGE Publications
Refereed: Yes
ISSN: 1468-0173
Depositing User: H McLaughlin
Date Deposited: 28 Oct 2009 11:05
Last Modified: 20 Aug 2013 15:59
URI: http://usir.salford.ac.uk/id/eprint/2336

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