Burke, Maria E. 2005, Relationships concerning the design of organisation structures and information fulfilment , PhD thesis, Salford : University of Salford.

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Abstract

This thesis examines the relationship between the design of an organisation's structure and information fulfilment. The term information fulfilment refers to having access to all the information needed to undertake a task or a set of tasks to the user's full satisfaction. The term was originally used in commerce to describe order fulfilment but is used in this context to describe occurrences when there has been information which is accurate, timely, current and presented in an appropriate and useful format to allow (work) tasks to be completed. The research deals with issues surrounding organisation structures and examines levels of information fulfilment in micro substantive settings, within three institutions in Russia, Poland and the UK. The interpretative ethnographic studies were undertaken using symbolic interactionist participant observation and the results are presented in various figures and analysed using Blumer's "sensitizing concepts". The social setting of each study are discussed whilst the chosen ethno- record format was "topical headings" .The data sorting was completed by employing a method of "sensitising concepts" whilst the contexts of the studies were considered using a set of five cultural frameworks. Consideration is given to the implications of these results in the form of a matrix model which is proposed as a guide for future planning of effective organisation designs which enhance levels of information fulfilment.

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