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Twitter sentiment analysis: The case of mobile network outage

Hackett, Christopher, Heinze, Aleksej and Fletcher, Gordon 2012, Twitter sentiment analysis: The case of mobile network outage , University of Salford and Fast Web Media, Salford. (Unpublished)

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Abstract

In July 2012 O2 experience an extensive mobile network outage affecting a significant proportion of customers. This study looks at how the sentiment of tweets about mobile phone operators changed during and after this incident.

Item Type: Other
Uncontrolled Keywords: twitter, sentiment analysis, o2, outage
Themes: Media, Digital Technology and the Creative Economy
Schools: Schools > Salford Business School
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Schools > Salford Business School > Business and Management Research Centre
Publisher: University of Salford and Fast Web Media
Refereed: No
Funders: Technology Strategy Board (TSB)
Depositing User: Gordon Fletcher
Date Deposited: 13 Aug 2013 16:47
Last Modified: 08 Nov 2015 23:04
URI: http://usir.salford.ac.uk/id/eprint/27300

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