Lee, CC and Egbu, CO 2006, The development of a methodology to match the client's project requirements with the knowledge of the project team in refurbishment projects , in: Construction and Building Research Conference (COBRA) 2006, 7th - 8th September 2006, The Bartlett School, University College London, London, UK,.

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Abstract

Refurbishment projects are generally considered to be higher risk, more complex and in need of greater co-ordination than new build projects. Meeting client requirements and managing refurbishment projects can pose a difficult task for construction organisations. In project-based professional or technical service organisations, an organisation’s competences are reflected not only in the quality and quantity of its individual experts, but also in the integration of the organisation’s knowledge resources through its deployment of people in project teams. It is argued that a knowledgeable project team that is able to understand and interpret the client’s requirements and rely on their knowledge and experience to meet the client’s requirements is likely to increase the chance of delivering a project on time and within budget. From a knowledge-based strategic management perspective, the creation of an optimal mix of a project team (i.e. having expertise in its membership drawn from across organisations) that has requisite skills and competences matched unto the client’s project requirements, will lead to client satisfaction of the project. The aim of this paper is to explicate the process of developing a methodology to match the client’s project requirements with the knowledge of the project team in refurbishment projects. Additionally, the paper emphasises the importance of meeting the client’s requirements and the need for a knowledgeable project team in refurbishment projects. Keywords: client requirements, knowledge capture, knowledge management, refurbishment.

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