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Assessing resistance to technological change for improved job performance in the UAE (public sectors)

Alameri, M 2013, Assessing resistance to technological change for improved job performance in the UAE (public sectors) , PhD thesis, University of Salford.

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Abstract

Globalization, restructuring and new technology developments in each and every sector has bought tremendous changes in all aspects of business and human lifestyles. One of the major changes that took place in business is change technology. Technology innovation or change has an important influence on organizational performance. There is a close relationship between technology change, human resource management and organizational performance. Change in technology has been identified to have both positive and negative effects on employees work performance and attitude. Thus the current study aims at developing a framework to identify the factors that may point to employees’ resistance to technological change within UAE public companies and to use the framework to identify opportunities for improvement in job performance. Objectives are to identify the factors, which call for technological change that lead to technological resistance, improvement in job performance, develop a framework for assessing employee resistance to technological change and identify opportunities for improvement, further validate framework using case studies in the UAE and finally propose valid recommendations for overcoming employee resistance to technological change in the UAE. Survey and semi structured interviews were conducted with HR managers in three UAE public sector companies. Survey responses were measured using a five point Likert scale. Reliability test and ANOVA analysis were carried out for analyzing the collected data. Results indicate technological development as major reason for change. Reward policy is given priority for indicators of job performance effectiveness this has led to improvement in the quality of work, accomplishing task, eliminate errors. Further major reasons for resistance to technological change from management perspective were found to be fear of overload, loss of power, increasing work load and from employee perspective need to learn and re-learn, lack of appropriate reward policies. Measures and opportunities for improvement to overcome resistance to change brought about by new technological implementations UAE public sector have taken major steps to work towards resistance to technology change. There is a need to study as to what extent employees and management are able to cope with new systems and conduct regular surveys and to - 5 - collect opinions from employees to know what they need in order to cope with the new technology. Further it is essential for employees and managers to make them selves comfortable in accepting change with the help of training and other knowledgeable sources

Item Type: Thesis (PhD)
Contributors: Arif, M (Supervisor)
Themes: Built and Human Environment
Schools: Schools > School of Environment and Life Sciences
Funders: Non funded research
Depositing User: S Rafiq
Date Deposited: 07 Mar 2014 18:06
Last Modified: 30 Nov 2015 23:54
URI: http://usir.salford.ac.uk/id/eprint/30722

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