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Saving face : managing rapport in a problem based learning group

Robinson, L, Harris, A and Burton, R 2015, 'Saving face : managing rapport in a problem based learning group' , Active Learning in Higher Education, 16 .

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This qualitative study investigated the complex social aspects of communication required for students to participate effectively in Problem Based Learning and explored how these dynamics are managed. The longitudinal study of a group of first year undergraduates examined interactions using Rapport Management (RM) as a framework to analyse communication with regard to the concepts of face, sociality rights and interactional goals. PBL requires students to engage in potentially face-threatening interactions as they discuss subjects of which they have little prior knowledge, placing them in situations that require negotiation using face-saving strategies in order to meet objectives to share their learning with others. The study described within this article focuses on the key role of the PBL chair and shows how failure by the chair to manage rapport effectively can influence the quality of group learning. The findings suggest that educators need to understand the complex interactional demands students have to face in undertaking PBL and support students to overcome these difficulties considering the three bases of rapport management.

Item Type: Article
Uncontrolled Keywords: Problem based learning, facilitation, social constructivism, face, rapport management, communication.
Themes: Subjects outside of the University Themes
Schools: Schools > School of Health Sciences > Centre for Health Sciences Research
Schools > School of Health Sciences
Journal or Publication Title: Active Learning in Higher Education
Publisher: SAGE Publications
Refereed: Yes
ISSN: 1469-7874
Related URLs:
Funders: Non funded research
Depositing User: Dr Leslie Robinson
Date Deposited: 06 Jun 2014 15:43
Last Modified: 30 Nov 2015 23:42

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