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Emotional labor in Korean local government: Testing the consequences of situational factors and emotional dissonance

Wilding, MA, Chae, K and Jang, J 2014, 'Emotional labor in Korean local government: Testing the consequences of situational factors and emotional dissonance' , Public Performance & Management Review, 38 (2) , pp. 316-336.

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Abstract

The study of emotional labor in public administration has a strong foundation. Emotional labor scales have been operationalized that measure emotion work, personal efficacy, type of acting, and positive/negative display rules. Less is known about how public employees are affected by the frequency, attentiveness, and variety of emotional display, and by emotional dissonance. A survey of local government employees in South Korea is used to analyze the consequences of these factors for job stress, burnout, and job satisfaction. These factors are found to affect the dependent variables in different ways.

Item Type: Article
Themes: Health and Wellbeing
Schools: Schools > School of Nursing, Midwifery, Social Work & Social Sciences > Centre for Nursing, Midwifery, Social Work & Social Sciences Research
Journal or Publication Title: Public Performance & Management Review
Publisher: ME Sharpe
Refereed: Yes
ISSN: 1530-9576
Related URLs:
Funders: Hankuk University of Foreign Studies Research
Depositing User: MA Wilding
Date Deposited: 02 Feb 2015 12:40
Last Modified: 02 Feb 2015 12:40
URI: http://usir.salford.ac.uk/id/eprint/33750

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