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Does the factor theory of satisfaction explain political voting behaviour?

Schofield, P and Reeves, P 2015, 'Does the factor theory of satisfaction explain political voting behaviour?' , European Journal of Marketing, 49 (5/6) , pp. 968-992.

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Abstract

Purpose: This paper aims to explain voter perceptions and voting behaviour in the 2010 UK General Election on the basis of this theory, by evaluating the differential impact of government performance on key political issues defined as hierarchical voter satisfaction factor types. The validity of the three-factor theory of satisfaction in explaining consumer decision-making for products and services is well-established. Design/methodology/approach: British Election Survey (2010) data are used to test the relative influence of hierarchical voter satisfaction factor types in predicting the perceived overall performance of the former Labour government and actual voting behaviour. Sequential and multinomial logistic regression models are used in the perceived overall performance of the former Labour government and actual voting behaviour, respectively. Findings: “Basic” factors explain more of the variance in perceived overall government performance and voting behaviour than “performance” factors. There are significant positive main and interaction effects on Conservative and Liberal Democrat party votes from Labour’s underperformance on the “basic” factors. The results have important implications for political marketing and voting behaviour research. Originality/value: The study establishes the relevance of the three-factor theory of satisfaction within a political marketing context. It demonstrates that, controlling for party loyalty, perceived government performance on the hierarchical voter satisfaction factors explains voter perceptions and voting behaviour to a significant degree. In particular, it highlights the criticality for voting behaviour of both the direct and indirect impacts of “basic” factor underperformance.

Item Type: Article
Themes: Subjects outside of the University Themes
Schools: Schools > Salford Business School > Business and Management Research Centre
Journal or Publication Title: European Journal of Marketing
Publisher: Emerald
Refereed: Yes
ISSN: 0309-0566
Related URLs:
Funders: Non funded research
Depositing User: P Reeves
Date Deposited: 17 Jun 2015 16:58
Last Modified: 29 Oct 2015 00:46
URI: http://usir.salford.ac.uk/id/eprint/35289

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