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Consequences of failing to align key stakeholders in an ERP implementation : a UK manufacturing case study

Owens, Jonathan D and Dawson, J 2011, 'Consequences of failing to align key stakeholders in an ERP implementation : a UK manufacturing case study' , in: Case Studies in Strategy - Technology Alignment: Deriving Business Value from ICT Projects , Academic Publishing International, pp. 134-155.

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Abstract

Organisations encounter obstacles when implementing ERP systems. This paper intends to explore some of the problems that occur throughout the implementation of an ERP system. Using a combination of the work of Markus et al (2001) and Kim et al (2005), a framework is constructed of Human and Organisational and Technical problems in ERP Implementations during the project phase. Drawing on empirical evidences from a UK furniture manufacturer, this study then discusses and analyses each problem identified in the framework and its affect on the implementation of their ERP system. The findings of this paper reveal that the fundamental challenge of ERP implementation is not technology but organisational and human problems, which, if not properly comprehended and addressed, can lead to ERP failure. Understanding that organisational and human issues are extremely important will encourage practitioners to address these problems and succeed in their ERP system implementations.

Item Type: Book Section
Editors: Griffiths, Paul
Schools: Schools > Salford Business School
Publisher: Academic Publishing International
ISBN: 9781908272119
Funders: Non funded research
Depositing User: Dr Jonathan D Owens
Date Deposited: 08 Feb 2016 15:29
Last Modified: 08 Feb 2016 15:29
URI: http://usir.salford.ac.uk/id/eprint/37930

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