Addressing the patient experience in a magnetic resonance imaging department : final results from an action research study

Munn, Z, Pearson, A, Jordan, Z, Murphy, FJ, Pilkington, D and Anderson, A 2016, 'Addressing the patient experience in a magnetic resonance imaging department : final results from an action research study' , Journal of Medical Imaging and Radiation Sciences .

[img] PDF - Accepted Version
Restricted to Repository staff only until 27 June 2017.

Download (1MB) | Request a copy


Introduction Patients undergoing magnetic resonance imaging (MRI) can experience anxiety and claustrophobia. A multimethod action research study was conducted to determine how patient care was currently being delivered in an MRI department and to determine whether this could be improved. Methods This action research study used both quantitative and qualitative methods. Changes were introduced into the department after baseline data collection to address areas for improvement. A survey was conducted of patients to establish their level of satisfaction and/or anxiety and to determine whether this improved during the course of the project. Staff practice was qualitatively observed over the course of the project and observations recorded in a field diary. Finally, focus groups were held with staff. Results The project resulted in improved satisfaction and lower anxiety for patients, and increased the amount of patients receiving information compared with the results of a baseline survey. However, these findings were not statistically significant. Among staff, qualitative observations portrayed a renewed focus on the patient in MRI including changes in their actions such as increased use of touch, improved communication, and focused efforts to maintain privacy. Conclusions This study was able to achieve a change in practice through an action research cycle in a MRI department. Over the course of the project, improvements were made to the department, and radiographers changed the way they acted and interacted with patients.

Item Type: Article
Schools: Schools > School of Health Sciences > Centre for Health Sciences Research
Journal or Publication Title: Journal of Medical Imaging and Radiation Sciences
Publisher: Elsevier
ISSN: 1939-8654
Related URLs:
Funders: Non funded research
Depositing User: Dr Fred Murphy
Date Deposited: 26 Jul 2016 09:27
Last Modified: 26 Jul 2016 09:27

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)


Downloads per month over past year