Older patients’ satisfaction with home health care services in Al-Baha Region, Saudi Arabia

Algamdi, SJ 2016, Older patients’ satisfaction with home health care services in Al-Baha Region, Saudi Arabia , PhD thesis, University of Salford.

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Abstract

In this study, I have presented the background of the current health services supported by the Saudi government and how these services work. Older patients’ satisfaction and home health care are discussed, ageing population as well. Also, the theory of patient-centered care which is used in the Ministry of Health in Saudi Arabia is presented and reviewed in this thesis. To answer the research questions, hypothesis and meet the objectives, two main methods were used for this study, employing a cross-sectional survey and subsequent qualitative interviews. It included three major aspects regarding the pertaining topic of research, i.e. ageing, patients’ satisfaction and home health care. These three areas are explored in consideration with educational level, gender and marital status of the employed participants. The Home Care Patient Satisfaction Instrument - Revised (HCCSI-R) was used. For this questionnaire, a response rate of 87% participants (n=410) was achieved. The findings of the quantitative part of this study showed that there is high contentment amongst patients about the Home Health Care (HHC) services being provided in Al-Baha region, Saudi Arabia. This is indicated in the findings, which reveal that 99.3% of respondents would recommend the service to other older people; while a mere 0.7% of people would not. The next part of this study has presented the in-depth qualitative interviews and analyzed the results using the content analysis which revealed several overarching themes related to providers’ perceptions of home health services. These topics reflect the common experiences of the group such as the Perceptions of HHC services as providing comprehensive medical care which serves to provide the effective care, reduce the burden on hospitals for the chronically ill, minimize the period of stay for patients, reduce rates of infection, improve psychological health of patients, and maintain patient dignity. In the end, keeping in view the variabilities of customs and religious conventions, recommendations are made to enhance the quality of services. Through the discussion with service providers and leaders in the Ministry of Health, it has been proposed pre-emptive action to improve the existing home health care services along with recommendations to further strengthen these services in the latter part of this study. With these findings, this study has recommended that Patients should be treated in compliance with their respective cultural arrangement to maintain their comfort level , also do further future research in this field to discuss any changes or developments or (opposite) in the services provided to patients, considering how much has been addressing the problems relating to the consent of the patients under the complicated environment such as Al Baha region with taking account that the culture is a central issues in this thesis and it could be an issue for similar researches globally. I believe that, this study is the newest and I am the first researcher on this topic until now in the Saudi context.

Item Type: Thesis (PhD)
Schools: Schools > School of Health and Society
Related URLs:
Funders: Saudi Arabian cultur Bureau in London & Baha University in Saudi Arabia.
Depositing User: SJ Algamdi
Date Deposited: 11 Jan 2018 13:42
Last Modified: 11 Jan 2018 13:42
URI: http://usir.salford.ac.uk/id/eprint/40219

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