Gemba kaizen model based on BPMN for small and medium scale construction businesses in Nigeria

Omotayo, T ORCID: 0000-0001-5280-3946 and Kulatunga, U 2017, 'Gemba kaizen model based on BPMN for small and medium scale construction businesses in Nigeria' , Journal of Construction Project Management and Innovation, 7 (1) , pp. 1760-1778.

PDF - Accepted Version
Download (556kB) | Preview


This paper is a demonstration of how Gemba kaizen which is continuous improvement in the workplace can be implemented using business process modelling and notation (BPMN). The scope of the study is construction businesses in the Nigeria. In developing the BPMN model for construction businesses in Nigeria, the modus operandi regarding decision making and managing challenges which may be transferred to the cost planning were identified. The mixed method approach was used to develop this model from the qualitative and quantitative findings. The survey strategy was employed for the analysis covering eleven interviews and one hundred and thirty-five questionnaires from contractors, cost and project managers in small and medium scale companies in Lagos, Nigeria. NVIVO 10 and descriptive statistics were used to assess the results. The findings of the study focused on the perception towards change, post-project reviews, openness to new ideas and innovation. The study observed post-project reviews as the only significant indicator of continuous improvement in Nigerian small and medium scale construction companies. This result is not enough to indicate that there is continuous improvement. Therefore, the model design focused on continuous improvement activities for the companies. The creation of a BPM model elucidated the continuous improvement functions, stages and processes. This study may be implemented in construction companies around developing economies for improving the competitive advantage of small and medium scale construction companies.

Item Type: Article
Additional Information: Special Issue on Lean Construction in Africa
Schools: Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments (UPRISE)
Journal or Publication Title: Journal of Construction Project Management and Innovation
Publisher: Sabinet Online - SA
ISSN: 2223-7852
Related URLs:
Depositing User: Dr Udayangani Kulatunga
Date Deposited: 13 Jul 2017 10:01
Last Modified: 09 Aug 2017 06:20

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)


Downloads per month over past year