The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities

Basir, SA, Davies, J, Douglas, J and Douglas, A 2017, 'The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities' , Journal of Higher Education Policy and Management, 39 (3) , pp. 320-340.

[img] PDF - Accepted Version
Restricted to Repository staff only until 17 September 2018.

Download (360kB) | Request a copy

Abstract

This study investigates the influence of the elements of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. There is a dearth of empirical studies on maintaining ISO 9001, particularly in the higher education context. From the literature review, academic culture was classified according to four elements – academic freedom, individualism, professionalism and collegiality. Two case studies were conducted within Malaysian universities that had been ISO 9001-certified for 5 years. At the time of this research, these two were the only universities that had certification for their entire organisation. (Most organisations gain certification for specific departments). The findings showed that academic freedom, individualism and collegiality had worked against ISO 9001 maintenance, while professionalism had influenced ISO 9001 maintenance both positively and negatively. The opposites of individualism (teamwork) and collegiality (managerialism) had supported ISO 9001 maintenance in one of the cases.

Item Type: Article
Schools: Schools > Salford Business School
Journal or Publication Title: Journal of Higher Education Policy and Management
Publisher: Taylor & Francis
ISSN: 1360-080X
Related URLs:
Depositing User: Professor John Davies
Date Deposited: 08 Aug 2017 10:55
Last Modified: 19 Aug 2017 00:17
URI: http://usir.salford.ac.uk/id/eprint/43479

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)

Downloads

Downloads per month over past year