Communication and the support worker

Stonehouse, DP ORCID: 0000-0002-8195-0723 2014, 'Communication and the support worker' , British Journal of Healthcare Assistants, 8 (8) , pp. 394-397.

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Abstract

This article examines the important role that good communication plays in enabling the support worker to deliver quality care. Communication will be defined, as well as examining the different forms and components that make up communication. Potential barriers will be highlighted, together with advice on how these may be overcome.

Support workers are closest to patient care, spending more face-to-face time with patients and their families/carers. It is vital therefore that support workers communicate in a patient-centred way, taking into account the patient’s preferences and needs, while maintaining respect and dignity.

Item Type: Article
Schools: Schools > School of Health and Society
Journal or Publication Title: British Journal of Healthcare Assistants
Publisher: Mark Allen Group
ISSN: 1753-1586
Related URLs:
Depositing User: DP Stonehouse
Date Deposited: 06 Apr 2018 11:23
Last Modified: 06 Apr 2018 14:16
URI: http://usir.salford.ac.uk/id/eprint/46585

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