Conflict at work : how support staff can handle it

Stonehouse, DP ORCID: 0000-0002-8195-0723 2011, 'Conflict at work : how support staff can handle it' , British Journal of Healthcare Assistants, 5 (11) , pp. 557-559.

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Within our working lives, and in our relationships with colleagues, patients, and stakeholders, our interactions will not always be harmonious. However, support workers should not shy away from conflict, but recognize it as an opportunity to develop practice and improve quality. This article will start by examining what conflict is. It will then move on to dispel some of the myths surrounding conflict, before looking at how individuals respond to conflict situations. Causes of negative conflict will be discussed, before highlighting how it can be used constructively and why support workers should embrace it in a positive way.

Item Type: Article
Schools: Schools > School of Health and Society
Journal or Publication Title: British Journal of Healthcare Assistants
Publisher: Mark Allen Group
ISSN: 1753-1586
Related URLs:
Depositing User: DP Stonehouse
Date Deposited: 06 Apr 2018 11:48
Last Modified: 06 Apr 2018 14:08

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