The usage of social media and e-reputation system in global supply chain : comparative cases from diamond & automotive industries

Mohamad, MRA ORCID: 0000-0001-7172-1110, Ali, M, Abdullah, AS and El Fiky, AS 2018, 'The usage of social media and e-reputation system in global supply chain : comparative cases from diamond & automotive industries' , International Journal of Communications, Network and System Sciences, 11 (5) , pp. 69-103.

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The last decade witnesses a heave use of social media-based information systems in different fields of business such as logistics, procurement, and supply chain management. Managing these types of information systems, could help companies to outsource their supply chain functions in a global scale and enhance their competitive advantages. However, the digital performance of these activities inherent risks of inappropriate supplier selection process, lack of trust, limited information about supply conditions (e.g., pricing, shipping and timing). To address such challenges, this research explains how companies use e-reputation systems and social media to select their global trusted suppliers. Based on two-case evidence from British Diamond and Egyptian Automotive companies, the researchers conducted 20 interviews with purchasing and supply chain professionals. Chen & Lin’s reputation system model has been adopted to explain the process of selecting and evaluating a trusted supplier and to inform our data analysis. Our findings pointed diamond professionals’ lack of experience of how to use e-reputation systems and lack do not understand the role of social media-based ratings or referrals during the stages of selection suppliers’ discovery and approval. Though, automotive professionals find e-reputation system a strong tool to build goodwill, tacit credibility, competence and predictable trust. Ironically, both cases confirm that supply chain professional use these systems to re-evaluate and reselect their existing suppliers than to extend new supply networks.

Keywords: e-Reputation Systems, Social Media, Global Supply Chain

Item Type: Article
Schools: Schools > Salford Business School
Journal or Publication Title: International Journal of Communications, Network and System Sciences
Publisher: Scientific Research
ISSN: 1913-3715
Related URLs:
Depositing User: Dr Mostafa Mohamad
Date Deposited: 29 May 2018 11:32
Last Modified: 15 Feb 2019 06:28

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