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The Claims Culture: A Taxonomy of Industry Attitudes

Rooke, JA, Seymour, D and Fellows, R 2003, 'The Claims Culture: A Taxonomy of Industry Attitudes' , Construction Management and Economics, 21 (2) , pp. 167-174.

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Abstract

This paper presents an analysis of a familiar aspect of construction industry culture that we have dubbed 'the claims culture'. This is a culture of contract administration that lays a strong emphasis on the planning and management of claims. The principal elements of the analysis are two sets of distinctions. The first comprises economic and occupational orders, referring to two kinds of control that are exercised over the construction process; predicated respectively on economic ownership and occupational competence. The second refers to contrasting attitudes towards relationships and problem solving within these orders: respectively 'distributive' and 'integrative'. The concepts of economic and occupational order entail further sub-categories. The various attitudes associated with these categories and sub-categories are described. They are assessed as to their consequences for change initiatives in the industry.

Item Type: Article
Themes: Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management
Subjects / Themes > T Technology > TA Engineering (General). Civil engineering (General)
Built and Human Environment
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Science & Technology > School of the Built Environment
Colleges and Schools > College of Science & Technology > School of the Built Environment > Salford Centre for Research & Innovation (SCRI)
Journal or Publication Title: Construction Management and Economics
Publisher: Routledge Taylor Francis
Refereed: Yes
ISSN: 0144-6193
Depositing User: H Kenna
Date Deposited: 05 Oct 2007 10:14
Last Modified: 20 Aug 2013 15:49
URI: http://usir.salford.ac.uk/id/eprint/641

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