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Implementation of EFQM excellence model self-assessment in the UK higher education sector - lessons learned from other sectors

Hides, MT, Davies, J and Jackson, S 2004, 'Implementation of EFQM excellence model self-assessment in the UK higher education sector - lessons learned from other sectors' , The TQM Magazine, 16 (3) , pp. 194-201.

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Abstract

Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously increasing pressure on resource utilisation, universities are currently facing the challenges of reorienting their approaches to be more customer-focused and conducting their activities in a more business-like manner. A consortium of UK universities is currently implementing the European Foundation for Quality Management (EFQM) excellence model as a means for addressing these issues. The focus of this paper is the implementation of EFQM excellence model self-assessment in the UK HE sector. This paper describes the specific issues in implementing the model in UK HE, with a particular focus on the choice of self-assessment methodology, and compares and contrasts these with self-assessment issues in the wider public sector. The early signs are that EFQM excellence model self-assessment can help to produce a more customer-oriented culture in HE institutions, providing that the lessons learned from the wider public sector are put into practice.

Item Type: Article
Themes: Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management
Subjects / Themes > L Education > LB Theory and practice of education > LB2300 Higher Education > LB2341 Supervision and administration. Business management
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Business & Law > Salford Business School > Operations and Global Logistics Management
Journal or Publication Title: The TQM Magazine
Publisher: Emerald
Refereed: Yes
ISSN: 0954-478X
Depositing User: H Kenna
Date Deposited: 15 Oct 2007 15:47
Last Modified: 20 Aug 2013 16:50
URI: http://usir.salford.ac.uk/id/eprint/769

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