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An investigation of the relationship between public transport performance and destination satisfaction

Thompson, K and Schofield, PS 2007, 'An investigation of the relationship between public transport performance and destination satisfaction' , Journal of Transport Geography, 15 (2) , pp. 136-144.

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Abstract

The availability and perceived quality of local transport at tourist destinations has latterly been established as exercising an influence on visitor experience, overall satisfaction and repeat visitation. The dimensions of urban public transport performance used by overseas visitors to evaluate quality and their relative contribution to overall destination satisfaction are investigated by this paper for the case of Greater Manchester. It is concluded that the influence of public transport’s ease of use on destination satisfaction is greater than the influence of efficiency and safety. Overall, however, perceived performance of the public transport system has only a minor influence on destination satisfaction.

Item Type: Article
Themes: Subjects / Themes > H Social Sciences > HE Transportation and Communications > HE199.9 Passenger traffic (General)
Subjects / Themes > G Geography. Anthropology. Recreation > G Geography (General) > G0149 Travel. Voyages and travels (General) > G0149.5 Travel and state. Tourism
Subjects outside of the University Themes
Schools: Colleges and Schools > College of Business & Law > Salford Business School > Marketing and Services Management
Journal or Publication Title: Journal of Transport Geography
Publisher: Elsevier
Refereed: Yes
ISSN: 0966-6923
Depositing User: H Kenna
Date Deposited: 16 Oct 2007 14:37
Last Modified: 20 Aug 2013 16:50
URI: http://usir.salford.ac.uk/id/eprint/794

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