Balzarova, MA, Bamber, CJ, McCambridge, S and Sharp, JM 2004, 'Key success factors in implementation of process-based management: a UK housing association experience' , Business Process Management Journal, 10 (4) , pp. 387-399.Full text not available from this repository.
This paper explores the implementation of a process-based management system within a service organisation that has recently achieved certification of its quality management system to the ISO 9001:2000 requirements. Many academics and business people alike consider process-based management as a fundamental requirement of certification to ISO 9001:2000 quality management systems. Hence, this paper discusses the definition of a process-based management system and also considers, through a literature review, theories relating to the topic. Consequently, a theoretical model is proposed that outlines the factors affecting successful implementation of a process-based management system. The paper demonstrates that the theoretical model has been assessed within a UK housing association enterprise case study organisation. The case study organisation presented in this paper, shows the potential barriers of implementation of a process-based management system.
|Themes:||Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management
Subjects outside of the University Themes
|Schools:||?? sch_sbs ??|
|Journal or Publication Title:||Business Process Management Journal|
|Depositing User:||H Kenna|
|Date Deposited:||24 Sep 2007 10:39|
|Last Modified:||20 Aug 2013 15:50|
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