Balzarova, MA, Bamber, CJ, McCambridge, S and Sharp, JM 2004, 'Key success factors in implementation of process-based management: a UK housing association experience' , Business Process Management Journal, 10 (4) , pp. 387-399.

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Abstract

This paper explores the implementation of a process-based management system within a service organisation that has recently achieved certification of its quality management system to the ISO 9001:2000 requirements. Many academics and business people alike consider process-based management as a fundamental requirement of certification to ISO 9001:2000 quality management systems. Hence, this paper discusses the definition of a process-based management system and also considers, through a literature review, theories relating to the topic. Consequently, a theoretical model is proposed that outlines the factors affecting successful implementation of a process-based management system. The paper demonstrates that the theoretical model has been assessed within a UK housing association enterprise case study organisation. The case study organisation presented in this paper, shows the potential barriers of implementation of a process-based management system.

Item Type:	Article
Themes:	Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor > HD0028 - 0070 Management. Industrial Management Subjects outside of the University Themes
Schools:	?? sch_sbs ??
Journal or Publication Title:	Business Process Management Journal
Publisher:	Emerald
Refereed:	Yes
ISSN:	1463-7154
Depositing User:	H Kenna
Date Deposited:	24 Sep 2007 11:39
Last Modified:	27 Sep 2011 12:26
URI:	http://usir.salford.ac.uk/id/eprint/822

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