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Resist, comply or workaround? An examination of different facets of user engagement with information systems

Ferneley, E and Sobreperez, P 2006, 'Resist, comply or workaround? An examination of different facets of user engagement with information systems' , European Journal of Information Systems, 15 (4) , pp. 345-356.

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    Abstract

    This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours and provide supporting Chains of Evidence from two case studies.

    Item Type: Article
    Themes: Subjects / Themes > Z Bibliography. Library Science. Information Resources > ZA Information resources
    Subjects / Themes > Q Science > QA Mathematics > QA075 Electronic computers. Computer science
    Subjects outside of the University Themes
    Schools: Colleges and Schools > College of Business & Law > Salford Business School > Centre for Digital Business
    Journal or Publication Title: European Journal of Information Systems
    Publisher: Palgrave Macmillan
    Refereed: Yes
    ISSN: 0960085X
    Related URLs:
    Depositing User: H Kenna
    Date Deposited: 23 Dec 2008 15:23
    Last Modified: 20 Aug 2013 16:50
    URI: http://usir.salford.ac.uk/id/eprint/855

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