A conceptual framework to measure facilities management performance

Amaratunga, RDG and Baldry, D 2003, 'A conceptual framework to measure facilities management performance' , Property Management, 21 (2) , pp. 171-189.

[img] PDF - Published Version
Restricted to Repository staff only

Download (146kB)


This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.

Item Type: Article
Themes: Subjects / Themes > T Technology > TH Building construction
Built and Human Environment
Schools: Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title: Property Management
Publisher: Emerald
Refereed: Yes
ISSN: 0263-7472
Depositing User: CI Malalgoda
Date Deposited: 12 Oct 2010 09:46
Last Modified: 16 Feb 2022 10:03
URI: https://usir.salford.ac.uk/id/eprint/10048

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)


Downloads per month over past year