Suggestion systems: a usability-based evaluation model

Arif, M ORCID:, Aburas, H, AlKuwaiti, A and Kulonda, D 2010, 'Suggestion systems: a usability-based evaluation model' , Journal of King Abdul Aziz University: Engineering Science, 21 (2) , pp. 61-79.

PDF - Published Version
Download (189kB) | Preview


Usability has been used to design and assess products and websites. This paper takes the concept of usability one step further and proposes a framework to assess suggestion systems. Thus taking the concept of usability one step further and applying it in the area of ideas management through suggestion system. The fundamental premise of the article is that a suggestion system designed, with usability in mind, will improve innovation among employees, and hence increase participation. This framework was then used to assess four suggestion systems in an oil and gas company in the middle-east. These systems were further assessed for employee perception of their usability and participation. After collecting data on these three different aspects conclusions are drawn. Out of the four systems analyzed, the most usable suggestion system had the highest participation rate and the least usable system attracted the fewest suggestions.

Item Type: Article
Themes: Built and Human Environment
Schools: Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title: Journal of King Abdul Aziz University: Engineering Science
Publisher: King Abdulaziz University
Refereed: Yes
ISSN: 13191047
Depositing User: M Arif
Date Deposited: 11 Oct 2011 10:38
Last Modified: 15 Feb 2022 16:05

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)


Downloads per month over past year