Business link information pricing policies: the way ahead

Burke, ME and Rigby, J 1996, 'Business link information pricing policies: the way ahead' , Business Information Review, 13 (4) , pp. 251-257.

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Describes the formation of the Business Link Information Service (BLIS) by Business Link Oldham, UK, and the three year limit to government funding of Business Links, which obliged BLIS to seek means for charging for its services. Presents details of a project undertaken to introduce a charging structure for BLIS: beginning with a literature search and followed by a comparative analysis of the price lists of other local Business Link information services in the North West of England. A decision was taken to charge for the so-called 2nd level of enquiry, based on the cost of staff and resources, and this was incorporated into the preliminary pricing scheme. Customer reaction to this scheme was evaluated under working conditions using a select sample of clients, over a four-week period. Results were encouraging as the majority of clients chose to continue with their enquiry when informed that a cost would be involved: particularly where online searches were involved. Results were used to draw up a feasible price list and strategy for introducing charging for new and existing customers.

Item Type: Article
Themes: Subjects / Themes > H Social Sciences > HF Commerce > HF5001 Business
Subjects outside of the University Themes
Schools: Schools > Salford Business School > Salford Business School Research Centre
Journal or Publication Title: Business Information Review
Publisher: SAGE Publications
Refereed: Yes
ISSN: 02663821
Depositing User: Institutional Repository
Date Deposited: 16 Apr 2009 13:25
Last Modified: 09 Aug 2017 00:45

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