Evaluation of an anthropomorphic user interface in a travel reservation context and affordances

Murano, P, Gee, A and Holt, PO 2011, 'Evaluation of an anthropomorphic user interface in a travel reservation context and affordances' , Journal of Computing, 3 (8) .

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This paper describes an experiment and its results concerning research that has been going on for a number ofyears in the area of anthropomorphic user interface feedback. The main aims of the research have been to examine theeffectiveness and user satisfaction of anthropomorphic feedback in various domains. The results are of use to all interactivesystems designers, particularly when dealing with issues of user interface feedback design. There is currently somedisagreement amongst computer scientists concerning the suitability of such types of feedback. This research is working toresolve this disagreement. The experiment detailed, concerns the specific software domain of Online Factual Delivery in thespecific context of online hotel bookings. Anthropomorphic feedback was compared against an equivalent non-anthropomorphicfeedback. Statistically significant results were obtained suggesting that the non-anthropomorphic feedback was more effective.The results for user satisfaction were however less clear. The results obtained are compared with previous research. Thissuggests that the observed results could be due to the issue of differing domains yielding different results. However the resultsmay also be due to the affordances at the interface being more facilitated in the non-anthropomorphic feedback.

Item Type: Article
Themes: Media, Digital Technology and the Creative Economy
Schools: Schools > School of Computing, Science and Engineering
Schools > School of Computing, Science and Engineering > Salford Innovation Research Centre
Journal or Publication Title: Journal of Computing
Publisher: Journal of Computing
Refereed: Yes
ISSN: 2151-9617
Depositing User: P Murano
Date Deposited: 15 Nov 2011 11:20
Last Modified: 15 Feb 2022 16:10
URI: http://usir.salford.ac.uk/id/eprint/18986

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