Application of simulation and modelling in managing unplanned healthcare demand

Lengu, D, Kobbacy, KAH, Sapountzis, S and Kagioglou, M 2012, Application of simulation and modelling in managing unplanned healthcare demand , in: 5th Annual HaCIRIC International Conference, ‘Transforming Healthcare Infrastructures and services in the age of austerity, 19-21 September 2012, Cardiff.

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Patients who attend Accident and Emergency (A & E) departments with problems that could be dealt with by their general practitioners (GPs) use time and resources of the department that could be otherwise used for patients with more appropriate needs. Hospital managers throughout the world are facing increasing pressure to introduce measures and initiatives to significantly ease the problem of such inappropriate attendances at A&E departments. This study looks at an initiative in which primary care clinicians are used to help deflect patients with non-urgent needs away from A&E. Simulation and modelling was used to assess the impact that this initiative would have on A&E workflow. The results suggest that the deflection of patients attending A&E with non-urgent needs may reduce the time spent in A&E by all patients attending A&E.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Demand management, discrete event simulation, patient deflection
Themes: Built and Human Environment
Schools: Schools > School of the Built Environment
Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Refereed: Yes
Funders: Non funded research
Depositing User: Stelios Sapountzis
Date Deposited: 28 Jun 2013 14:50
Last Modified: 24 Jan 2018 18:21

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