The real SAP® Business one cost : a case study of ERP adoption in an SME

Griffiths, M ORCID: https://orcid.org/0000-0002-2040-1077, Heinze, A and Ofoegbu, AC 2013, 'The real SAP® Business one cost : a case study of ERP adoption in an SME' , International Journal of Management Practice, 6 (2) , pp. 199-215.

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Abstract

This paper reports on a UK based service management Small and Medium-sized Enterprise (SME) that invested into SAP® Business One. The action research case study highlights the real cost and difficulties faced in moving to the one single SAP system and the process that was followed in order to identify third-party vendors that can integrate or customise SAP® Business One. This paper highlights the additional costs required to ensure a ‘fit-for-purpose’ solution to close the gap between strategic needs and the existing SAP Business One solution. The gap itself is illustrated by highlighting 10 key functionalities expected by the given service management SME. The actual implementation cost of the Enterprise Resource Planning (ERP) was found to be approximately double the initial SAP costs. The real costs involve time for, among other things, process reengineering, strategic decision making, software add-ons, staff-training, project-management and software maintenance.

Item Type:	Article
Themes:	Media, Digital Technology and the Creative Economy
Schools:	Schools > Salford Business School Schools > Salford Business School > Salford Business School Research Centre
Journal or Publication Title:	International Journal of Management Practice
Publisher:	Inderscience Publishers
Refereed:	Yes
ISSN:	1477-9064
Related URLs:	Publication
Funders:	AEA Technology plc (UK Industry, Commerce and Public Corporations)
Depositing User:	Dr Aleksej Heinze
Date Deposited:	20 Aug 2013 15:49
Last Modified:	16 Feb 2022 15:04
URI:	http://usir.salford.ac.uk/id/eprint/29438

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