The importance of accountability in IT governance practice in the public sector : a case study of the Kingdom of Bahrain

Janahi, LAM 2016, The importance of accountability in IT governance practice in the public sector : a case study of the Kingdom of Bahrain , PhD thesis, University of Salford.

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The term IT Governance (ITG) is widely understood to be inherited from the discipline of corporate governance and represents the way organizations structure and manage IT resources. Researchers in the discipline of ITG have shown a link between effective ITG and organizational performance. However, other research efforts continue to develop models of ITG. Another research area has focused on ITG concepts and dimensions, namely: structure, process and people. Yet, little research has addressed the implementation of ITG stage leaving a clear gap between the theoretical musings, real-life and contemporary practice. A number of researchers have reported that the adoption of ITG is believed to improve organisational accountability, thereby resulting in return on investments. Accountability is an important part of ITG especially since public sector organizations are non-profit and IT projects are considered important. For the purpose of conducting this research, a review of the literature in ITG has been initiated to shape the intended theoretical background of the study. The academic literature conducted formalized a richer view to the ITG concept. The study investigated ITG practice using multiple case studies from public sector organisations based in the Kingdom of Bahrain. The research is also focused on gaining an in-depth insight to evaluate ITG practices. A facilitative framework has been adapted for mapping ITG areas introduced by the ITG Institute using the COBIT framework to structure the research tool. Research results are classified into most significant (mature) and weakest processes to provid a better understanding of the gaps available within ITG practice in public sector organisations covered in this study. The researcher found that IT structure in public sector organisations needs revisting to enable to better disseminating of IT activitities, therefore lead into promoting an accountability culture through definite roles and responsibilities. In addition, the researcher pointed to the enacting forces and the importance of IT-related laws in defining internal controls and protecting the organization’s assets from IT-related risks. In this research, SHIP-ITG model and its maturity criteria represents a contribution of this research study for both practitioners to use and researchers; for instance, this allows the organization to gain a better perspective on ITG processes and provides a clear focus for management. The SHIP-ITG model also forms a basis for further research in ITG adoption models and bridges the gap between conceptual frameworks, real life and functioning governance.

Item Type: Thesis (PhD)
Schools: Schools > Salford Business School > Salford Business School Research Centre
Funders: Ministry of Education, Kingdom of Bahrain
Depositing User: LAM Janahi
Date Deposited: 17 Jun 2016 10:59
Last Modified: 30 Apr 2018 11:18

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