Addressing the patient experience in an MRI department : final results from an action research study

Murphy, FJ ORCID: https://orcid.org/0000-0001-6147-7564, Munn, Z, Pearson, A, Jordan, Z, Pilkington, D and Anderson, A 2016, 'Addressing the patient experience in an MRI department : final results from an action research study' , Journal of Medical Imaging and Radiation Sciences, 47 (4) , pp. 329-336.

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Abstract

Introduction: Patients undergoing MRI can experience anxiety and claustrophobia. A multi-method action research study was conducted to determine how patient care was currently being delivered in an MRI department and to determine whether this could be improved. Methods: This action research study employed both quantitative and qualitative methods. Changes were introduced into the department after baseline data collection to address areas for improvement. A survey was conducted of patients to establish their level of satisfaction/anxiety and to determine whether this improved during the course of the project. Staff practice was qualitatively observed over the course of the project and observations recorded in a field diary. Finally, focus groups were held with staff. Results: For patients, the project resulted in improved satisfaction, lower anxiety and increased the amount of patients receiving information compared to the results of a baseline survey. However, these findings were not statistically significant. Amongst staff, qualitative observations portrayed a renewed focus on the patient in MRI including changes in their actions such as increased use of touch, improved communication and focused efforts to maintain privacy. Conclusions: This study was able to achieve a change in practice through an action research cycle in a magnetic resonance imaging department. Over the course of the project, improvements were made to the department, and radiographers changed the way they acted and interacted with patients.

Item Type:	Article
Schools:	Schools > School of Health and Society > Centre for Health Sciences Research
Journal or Publication Title:	Journal of Medical Imaging and Radiation Sciences
Publisher:	Elsevier
ISSN:	1939-8654
Related URLs:	Publication
Depositing User:	Dr Fred Murphy
Date Deposited:	16 Jan 2017 15:53
Last Modified:	14 Oct 2019 10:45
URI:	http://usir.salford.ac.uk/id/eprint/41191

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