Framework for strategic system planning for facilities management in the health sector

Abd. Hamid, Z 2005, Framework for strategic system planning for facilities management in the health sector , PhD thesis, University of Salford.

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Facilities Management (FM) is commonly defined as managing physical workplace and property, which have a direct link with design and construction activities in one aspect, and managing services and performance of resources in the organisation as another. Aspects of FM are inter-related and share information from project brief until the design life of the building. Information plays a major role in integrating FM stakeholders. This thesis highlights the importance of strategic IT in facilitating the implementation of strategic FM in the health sector. In the health sector FM department must be innovative in utilising IT technology to deliver value-for-money services. The current uptake of IT in the Facilities Directorate (NHS Trusts) is at an operational level, while the strategic FM demands the implementation of strategic IT in FM. The gap between the current operational IT and the need for it to be considered strategically has made this research important. Facilities Directorate should be ready to implement changes in managing its information systems to meet client's demand. The effective use of information for the maintenance and operation of hospitals, hospital development, benchmarking, performance measurement, managing finance and human resources, requires strategic information systems (IS). This thesis introduces a Strategic System Planning framework for FM (SSPfFM) in the health sector to capture the strategic information on FM that facilitates the implementation of strategic FM. Case study research methodology was adopted in support of this research. SSPfFM is derived from a pilot study conducted at Central Manchester and Manchester Children's University Hospitals (CMMC), NHS Trust. It is further validated with other three case studies and by survey questionnaire. This research has identified; gain top management commitment, align Information System development with FM business needs, establish technology path and policies on IT in FM, and forecast Information System requirements in FM as the main components of SSPfFM that focuses on short, medium and long-term strategies of FM in the health sector.

Item Type: Thesis (PhD)
Depositing User: USIR Admin
Date Deposited: 13 Jul 2017 14:48
Last Modified: 27 Aug 2021 20:41

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