Key success factors of total quality management and employees performance in Iraqi oil industry

Aletaiby, A, Kulatunga, U and Pathirage, C 2017, Key success factors of total quality management and employees performance in Iraqi oil industry , in: 13th International Postgraduate Research Conference (IPGRC), 14-15 September 2017, University of Salford, UK.

PDF - Published Version
Download (377kB) | Preview


In times of the business world, under globalisation and overlapping variables, the concept of total quality management (TQM) as a philosophy to excel organisational performance is growing in significance. Many companies across the globe including oil and gas companies employ TQM, as its effectiveness has been observed to improve business performance in various aspects. The oil industry has a critical impact on the economy of Iraq as it represents the backbone and the major source of income to this country. The main aim of this paper is to developing a conceptual framework to improve the employee performance in Iraqi oil industry through applying key success factors of TQM. Therefore, the researcher conducted an extensive literature review on the TQM studies in order to identify and evaluate the key success factors of TQM in addition to the key measures of employee performance. The results of this paper find that there are nine TQM key factors: top management commitment, customer focus, continuous improvement, process management, training and developing, quality culture, employee empowerment and participation and communication. Moreover, three measures of employee performance have been investigated in this study: employee satisfaction and improving work climate. The main finding of this paper is a proposed conceptual framework which contains key success factors of TQM and their impact on employee performance. The proposed framework validate by interviewing ten decision makers in one of the most significant oil company in Iraq which is Iraqi oil company.

Item Type: Conference or Workshop Item (Paper)
Schools: Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title: 13th IPGRC 2017 Full Conference Proceedings
Publisher: University of Salford
Depositing User: Hajer Faek Al-Dahash
Date Deposited: 02 Oct 2017 09:20
Last Modified: 16 Feb 2022 18:31

Actions (login required)

Edit record (repository staff only) Edit record (repository staff only)