Process improvement in facilities management : the SPICE approach

Amaratunga, RDG, Sarshar, M and Baldry, D 2002, 'Process improvement in facilities management : the SPICE approach' , Business Process Management Journal, 8 (4) , pp. 318-337.

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Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step-wise process improvement framework for the construction environment, utilising experience from the software industry, and in particular the capability maturity model (CMM), which has resulted in significant productivity improvements. Introduces the SPICE concept, a conceptual framework assessing the construction process capability. Commences by reviewing processes and their FM applicability and work on process improvement assessment in construction environments using the SPICE framework. Then discusses generalised principles of SPICE for process assessment. Considers its application and extension into the context of FM. Examines the specific example of FM process improvement and finally its implications. Furthermore, examines the relevance and accuracy of the framework, as well as its value to the FM organisation.

Item Type: Article
Themes: Subjects / Themes > T Technology > TH Building construction
Built and Human Environment
Schools: Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title: Business Process Management Journal
Publisher: Emerald
Refereed: Yes
ISSN: 14637154
Related URLs:
Depositing User: H Kenna
Date Deposited: 17 Dec 2008 12:16
Last Modified: 27 Aug 2021 19:48

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