The development of a safety and quality culture assessment tool from a longitudinal, mixed method research journey

Taylor, JZ and Rostron, KI 2018, 'The development of a safety and quality culture assessment tool from a longitudinal, mixed method research journey' , Worldwide Hospitality and Tourism Themes, 10 (3) , pp. 313-329.

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Abstract

Purpose The purpose of this paper is to describe the 16-year research and development journey of the Culture Excellence assessment tool, which is used widely to assess safety and quality culture in the food industry. It is the third article in a theme issue of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture.

Design/methodology/approach
An iterative process of in-depth interviews and mixed-method case studies led to the development of a conceptual model and an online assessment tool, which are used to gain insight into safety and quality culture.

Findings
The research process resulted in a conceptual model of four categories and 20 dimensions of safety and quality culture, alongside a practical online assessment tool to enable their measurement; these categories and dimensions are demonstrated using qualitative quotations.

Originality/value
This paper introduces qualitative data on safety and quality culture direct from the food industry with academic analysis to highlight new dimensions and issues. It will be of value to food safety and quality practitioners, trainers, auditors and other stakeholders involved in the food industry.

Item Type: Article
Schools: Schools > Salford Business School > Salford Business School Research Centre
Schools > Salford Business School
Journal or Publication Title: Worldwide Hospitality and Tourism Themes
Publisher: Emerald Publishing Limited
ISSN: 1755-4217
Related URLs:
Depositing User: Mrs Katherine Isabel Rostron
Date Deposited: 13 Aug 2018 14:44
Last Modified: 08 Apr 2019 13:30
URI: http://usir.salford.ac.uk/id/eprint/48035

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