Interventions to manage trust in construction projects

Swan, W ORCID:, Khalfan, MMA, McDermott, P and Kyng, E 2006, 'Interventions to manage trust in construction projects' , International Journal of Global Logistics & Supply Chain Management, Vol 1 (2) , pp. 168-176.

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Trust is described as an elusive concept, difficult to describe, understand, and therefore manage. The Trust in Construction project undertook five exploratory case studies in order to understand how trust is formed and the impact this has on project performance. The authors propose a model of the different forms of trust and the drivers and barriers to its development. Through this model, different approaches are identified that can either manage trust directly or mitigate the factors that may cause its breakdown within project teams. The research looks at the role of procurement mechanisms and the tools that are available to manage issues of project and commercial and relationship uncertainty, such as open book arrangements or partnering workshops, and sees how they can drive the level of trust within the project team. Based on both literature and experience of the case studies, the model identifies the risks to the development of trust and how they may be addressed through these tools.

Item Type: Article
Themes: Subjects / Themes > H Social Sciences > HD Industries. Land use. Labor
Subjects / Themes > T Technology > TA Engineering (General). Civil engineering (General)
Built and Human Environment
Subjects outside of the University Themes
Schools: Schools > School of the Built Environment
Schools > School of the Built Environment > Centre for Urban Processes, Resilient Infrastructures & Sustainable Environments
Journal or Publication Title: International Journal of Global Logistics & Supply Chain Management
Publisher: William S. Spears School of Business (SSB)
Refereed: Yes
Depositing User: H Kenna
Date Deposited: 03 Oct 2007 13:40
Last Modified: 27 Aug 2021 22:01

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