New conceptualization and measurement of corporate identity : evidence from UK food and beverage industry

Tourky, M, Alwi, SFS, Kitchen, PJ ORCID: https://orcid.org/0000-0002-3128-9527, Melewar, TC and Shaalan, A 2020, 'New conceptualization and measurement of corporate identity : evidence from UK food and beverage industry' , Journal of Business Research, 109 , pp. 595-606.

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Abstract

This study extends the conceptualization of corporate identity (CI), and develops a valid and reliable scale for the concept via multistage research design. After detailed literature review, key elements of CI in practice are clarified using 20 semi-structured interviews with senior managers in leading UK companies, followed by an online survey among senior managers in the UK food and beverage sector. Five dimensions of CI are identified following two-step structural equation modelling: consistent image, top management behavioral leadership, employee identification, mission and values dissemination, and founder transformational leadership. The scale is examined for nomological validity with an outcome variable, namely corporate social responsibility. The contribution is novel, as for the first time CI is empirically validated as a second-order hierarchical construct. The resultant scale guides practitioners to specify priorities when developing CI, acts as a tool to assess the effectiveness of activities over time, and enables corrective action where needed.

Keywords: Corporate identityCommunicationVisual identityEmployee identificationLeadership

Item Type: Article
Schools: Schools > Salford Business School
Journal or Publication Title: Journal of Business Research
Publisher: Elsevier
ISSN: 0148-2963
Related URLs:
Depositing User: USIR Admin
Date Deposited: 18 Apr 2019 10:15
Last Modified: 23 Apr 2020 08:45
URI: http://usir.salford.ac.uk/id/eprint/51114

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